terms of use

TripMate respects your privacy and is committed to protecting any personal information you share with us.

Acceptance of Terms

By accessing or using TripMate (the “Site”), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. This agreement is a legally binding contract between you and TripMate AU.

Intellectual Property and User License

The content on this Site—including videos, PDFs, AI commentary, maps, and logos—is the property of TripMate AU.

Limited License: We grant you a non-exclusive, non-transferable, revocable license to view the content for personal, non-commercial use.

Prohibited Acts: You may not:

Republish, sell, or rent material from the Site.

Use our ‘Pro Itineraries’ for commercial guided tours without written consent.

“Scrape” or use automated bots to extract data or video clips from the Site.

Information We Collect & Use

To provide our services, we collect:

Identity Data: Name, email, and contact details provided via forms.

Transaction Data: Details about payments for paid PDFs (processed via secure third-party gateways; we do not store full card numbers).

Usage Data: How you use the site, time spent on pages, and route preferences.

Purpose: We use this to fulfill orders and improve our SEO content.

Cookies and Tracking Technology

We use cookies and similar tracking technologies (like web beacons and pixels) to:

Affiliate Tracking: Identify when you click a link to a car rental or insurance partner so we can receive a commission.

Performance: Analyse traffic flow to optimise video loading speeds.

You can instruct your browser to refuse all cookies, but some parts of the Site may not function correctly.

Third-Party Links & Affiliate Disclosure

The Site contains links to third-party websites (e.g., YouTube, TikTok, and Affiliate Partners).

No Control: We have no control over the content, privacy policies, or practices of any third-party sites.

No Endorsement: A link to a car rental partner does not constitute a guarantee of their service. You assume all risk when transacting with third parties.

Limitation of Liability & Disclaimer

“As-Is” Basis: The site is provided “as is.” We make no warranties regarding the accuracy of road conditions, GPS coordinates, or weather data in our videos.

Physical Risk: Australian roads can be hazardous. TripMate AU is not liable for vehicle damage, personal injury, fines, or death resulting from following a route shown on the Site.

Financial Loss: We are not liable for any loss of profit or business interruption resulting from the use our website, content or ‘Pro Itineraries.’

Security of Data

We implement commercially reasonable administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Choices & Data Rights

Under the Australian Privacy Act, you have the right to:

Access/Correct: Request a copy of the data we hold about you.

Delete: Request the deletion of your account or email from our database.

Opt-Out: Unsubscribe from marketing emails at any time via the “Unsubscribe” link.

User-Generated Content (Route Suggestions)

If you suggest a route or upload a comment, you grant us a perpetual, royalty-free license to use, edit, and sub-license that content (e.g., in our “Discover” page map pins or social media clips).

Modifications to Service

We reserve the right to withdraw or amend the Site, and any service or material we provide on the Site, in our sole discretion without notice.

Contact Information

For any questions regarding these Terms, or to exercise your data rights, please contact: hello@trip-mate.au