Privacy Policy

TripMate AU (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our digital products, or engage with our professional services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect several types of information from and about users of our Site, including:

Identity Data: Name, username or similar identifier.

Contact Data: Email address, billing address, and telephone numbers.

Financial Data: Payment details used to purchase ‘Pro Itineraries’ or other services. Note: We use encrypted third-party payment processors (e.g., Stripe/PayPal) and do not store your full credit card details on our servers.

Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.

Usage Data: Information about how you use our website, products, and services.

How We Collect Your Information

We use different methods to collect data from and about you:

Direct Interactions: You provide data when you purchase a PDF, fill out a “Work With Us” form, or contact us via our email.

Automated Technologies: As you interact with our Site, we may automatically collect Technical Data about your equipment and browsing patterns using cookies and server logs.

Third Parties: We may receive data from analytics providers (like Google Analytics) and affiliate networks when you make a purchase through a partner link.

How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we use your data:

• To register you as a new customer for ‘Pro Itineraries.’
• To process and deliver your orders.
• To manage our relationship with you (e.g., notifying you about updates to a PDF you purchased).
• To improve our website, videos, and social media content.
• To recommend products or services that may be of interest to you (where you have opted in).

Cookies and Tracking Technology

Our Site uses cookies to distinguish you from other users and to track affiliate referrals.

Affiliate Cookies: When you click on a link for car rentals, gear, or insurance, a cookie is stored on your device for a set period (usually 30–90 days). This identifies you as having come from TripMate so we can receive a commission.

Analytics Cookies: These help us understand which routes are most popular to improve our content.

Your Choice: You can set your browser to refuse all or some cookies. However, if you disable cookies, some parts of this Site may become inaccessible or not function properly.

Disclosure to Third Parties

We may share your personal information with:

Service Providers: Providers who support our IT, payment processing, and administration.

Professional Advisers: Including lawyers, bankers, auditors, and insurers.

Affiliate Partners: To verify sales generated via our links.

Government Bodies: Where required by law.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

Access Control: Limits access to your personal data to employees and partners who have a business “need to know.”

Encryption: We use SSL/TLS encryption for all data transmissions involving personal or financial information.

Breach Procedures: We have procedures to deal with any suspected personal data breach and will notify you and the Office of the Australian Information Commissioner (OAIC) where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Choices & Data Rights

Under Australian law, you have the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data for direct marketing.
• Withdraw consent at any time where we are relying on consent to process your data.

Third-Party Links

This website includes links to third-party websites (e.g., YouTube, TikTok, and partner brands). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Contact Us & Complaints

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: hello@trip-mate.au

If you are not satisfied with our response to a complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.